Cupid’s Arrow at the Office

I was recently interviewed for an article on how managers should handle office romances: Office romance 101: Relationship advice for managers:46% of employees have been involved in an office romance. If you haven’t dealt with this issue yet, you surely will....

Gaming Incentives

A couple of weeks ago, I listened to a very funny story about economic incentives on NPR. (Something funny on economic incentives?!) The story was about an economics professor who decided to use incentives to shape the behavior of his children. He devised an incentive...

Held Hostage by a Prima Donna

What to do when your (so-called) MVP is destroying team productivity. Luke, the manager of the Rev 2.0 team, was walking on eggshells. He’d had another blow up with Shelly, the team architect. He tried to talk to her about the way she had treated the newest...

Improve Financial Results by Focusing on Value, Not Costs

When managers want to improve financial results, they turn first to trimming costs.  This is the logical first place to look if balance sheets are your primary view into how the organization functions. Many cost cutting measures do have an immediate effect on the...

But /My/ Team Needs a Leader

I talk with many managers–and some coaches–who complain that their teams can’t function without a leader. “Leader,” in these conversations, usually means someone who set standards, assigns work, tracks progress, tells people what to do.   That is not...

Interviewing Your Next Boss

Authors Note:  The relationship between an employee and his/her manager determines how long a person stays with a company and to some extent how productive he’ll be while he is there.  That relationship also plays a part in stress level,and physical health....

The Appreciation Gap

Authors note: A recent blog post on Bob Sutton’s Work Matters reminded me of this little piece I wrote a while ago. A simple thank you can make a difference; appreciation builds good will, and reminds people that they are valued as human beings, not just as CPUs...

Collaboration: more than facilitated meetings

I’ve noticed something lately: when people write about collaboration, they discuss facilitated meetings or affinity grouping stickynotes. Well-run meetings that encourage participation and building consensus are certainly valuable. Grouping stickynotes can help...

The Confusing Field of Coaching

I noticed at the recent agile conference that there were lots of people who billed themselves as agile coaches, and several sessions on coaching. Seemed like more of both than in past years. I consider myself a coach, too, though not with a capital C.  I usually coach...

Manager as Work System Designer: 14 Essential Questions

Questions matter.  The questions we ask open one avenue of inquiry, but close others.  If we want to change the way we manage, we need to change our questions.  And so, here are my slides from my talk at Agile 2010: 14 Essential Questions aimed at refocusing...

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