I recently sat down for an interview with Marcus Blankenship of Programming Leadership. We talked about my book, 7 Rules for Positive Productive Change, and how change plays out for people and organizations. You can listen to the full interview on Marcus...
John was out of patience. “It shouldn’t take this long!” John, the VP of Development, snapped. “This is a simple change. It is just not that hard!” The “it” John referred to was a set of measures and metrics. He believed that if all the teams reported these, everyone...
Some people seem to think that empathy has no place at work…that work requires a hard-nose, logic, and checking your emotions at the door. But, in periods of change, emotions—which are always present, whether we choose to acknowledge them or not—surge to the surface....
