When leaders make a change, they want buy-in. But they way they present a change may prevent that. I had a conversation with a manager who wanted to improve communication between teams in his organization. While in theory all the teams were working towards the same...
In early 2020, we experienced one hell of a change when Covid-19 swept the planet. On March 13, I flew home from a workshop on the west coast. For the next three months, I only left my house to buy groceries. My status quo shattered, along with everyone else’s. The...
When making a change or fixing a problem, we consider the outcome we want to achieve—what will be different. People usually consider how to measure those outcomes. Will cycle time go down? Retention go up? Customer satisfaction improve? Clicks go through the...
We are all experiencing change right now. Minor blips and stunning upheavals. Routines at home and work. Expectations, assumptions, institutions—all are up for grabs. People ask, “As a leader in my organization, what can I do? How can I support people through change?...
Baking may not seem related to the work we do. However, my experience teaching a friend how to bake bread highlighted explicit and implicit knowledge. And that has everything thing to do with learning new ways of working and organizational change. We...
