Where to Fix a Problem

When there’s an issue in an organization, people have a tendency to focus on fixing the person(s). But there may be other—more effective—ways to fix the problem.  People are easy to see, and easy to criticize. That’s where we’ve been taught to focus. Performance...

Rules of Thumb for Agile Coaches

At the end of one of my Team Coaching workshops, a participant–an agile coach with years of experience– remarked, “I had no idea there was more to coaching than asking questions.” Another coach commented, “I see now why me teaching how to write stories...

Entering Groups

An old saw tell us, “You never have a second chance to make a first impression.” This applies to one-on-one introductions, but also to entering groups. When you join a new team–as a member or a coach–those first encounters shape future...