Performance appraisals are ubiquitous. Many people recognize they don’t work very well. However, people have legitimate concerns about maintaining performance without appraisal. A first step is to separate out the many purposes evaluations served in...
We’ve long lived with the assumption that the people at the top of the organizations are the ones who understand the business. They understand the market, the product, the customers. They hold the financial information about how the company makes money and the...
You’d think that since I’m president of a one-person company, I could change anything in my office in a snap. But a recent incident reminded me that top-down change is always a process. My dog, Miss Pudge, comes to the office with me every day. Until recently, she...
I received an email advertising a workshop for managers, titled “Overcoming a Culture of Entitlement,” last week. Here’s the hook: “When employees feel “entitled,” they resist change, they drag their feet, they’re not accountable, and leaders...
“There is nothing either good or bad, but thinking makes it so.”William Shakespeare’s Hamlet, Prince of Denmark, Act II, Scene 2 The other day I was skimming the Harvard Management Update when a section in bold red print caught my eye: “Why don’t more organizations...
