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Curing System Blindness

by Esther Derby | Oct 26, 2010 | Leadership & Management, Systems and Complexity

I’ve been writing about seeing systems, and got to thinking about a company I did some work for a few years ago–because they were a great example of how focusing on events leads to blame and prevents people from seeing patterns. Here’s the story....
A Too Hands-Off Manager

A Too Hands-Off Manager

by Esther Derby | Oct 21, 2010 | Collaboration & Teams, Leadership & Management

Sometimes, wanting to give a team space to take more responsibility, managers step back. Sometimes too far back. However, a too hands-off approach can be just as bad as micromanaging. Both inhibit learning and effectiveness. A Struggling Team I recently worked with a...
The Three Ws of Empowerment

The Three Ws of Empowerment

by Esther Derby | Oct 19, 2010 | Collaboration & Teams, Leadership & Management

There is much more to empowering a team than simply stating “You’re empowered.” Consider the three Ws of empowerment: “what,” “when,” and “why” when creating boundaries that define which decisions are the team’s...

Is Collaboration the Right Way to Work? It Depends.

by Esther Derby | Oct 12, 2010 | Collaboration & Teams

As a manager, your job is to organize people and work for success. That includes work design–figuring out whether you have a group or a team and creating an environment where people can do their best work. I don’t know about you, but work design...
Say “No” to Triangulated Feedback

Say “No” to Triangulated Feedback

by Esther Derby | Oct 6, 2010 | Leadership & Management

Many managers believe that giving feedback is their job. And they’re right. But it is also everyone’s job to offer feedback when it comes to building working relationships. A Story Tom looked up to see Jonathan, who had just transferred onto the team,...
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