Trust is a foundation for effective team work (and effective organizations). Some managers attempt building trust with ropes courses, sailing, or cooking events. Such activities like these may fun (for some). Indeed, people may develop a level of camaraderie through...
I’m not talking about withholding information related to the task and context. Without doubt, that will damage a team. I’m talking about information regarding your internal state . A Story Let me tell you a story about a team I coached. They’d asked me to observe them...
There is much more to empowering a team than simply stating “You’re empowered.” Consider the three Ws of empowerment: “what,” “when,” and “why” when creating boundaries that define which decisions are the team’s...
Many managers believe that giving feedback is their job. And they’re right. But it is also everyone’s job to offer feedback when it comes to building working relationships. A Story Tom looked up to see Jonathan, who had just transferred onto the team,...
Some managers seem to know instinctively how to create trust. But I doubt that managers in low trust groups set out to destroy trust. I suspect that they have learned some bad habits and have some assumptions that subtly (or not so subtly) communicate lack of trust....
