I’m a big believer in one-on-one meetings on manager-led teams. It’s a way to connect with people, stay in touch with progress, learn about problems early, coach, work on career goals, offer feedback, and more. But if you are the manager for a self-organizing team,...
Getting team communication to work may seem mysterious—something that just happens or grows through some unknowable process. The good news is there are concrete actions that tend to build strong team communication (and concrete actions that are almost guaranteed to...
No one likes to be blamed, so why do we blame each other in the first place? What place does it have in our relationships, and how does it affect our problem-solving abilities? A personal experience with customer disservice to highlight our attraction to assigning...
Samuel Culbert interviewed on NPR. Employee performance reviews should be eliminated, according to UCLA business professor Samuel Culbert. “First, they’re dishonest and fraudulent. And second, they’re just plain bad management,” There’s...
Managers–like everyone else–need feedback to know how and where to adjust their actions. Managers may receive feedback from their managers. That’s necessary, but not sufficient. In addition to hearing how things look from above, managers need feedback from...
